Cancellation and refund policy

Every part is printed to order against your file and your settings. Because of that, all sales are final: orders cannot be cancelled once placed, and BotWorks Additive does not offer refunds, with the single exception below.

The quality exception

If a delivered part has a genuine quality problem, a print defect or a part that does not match the specification you ordered, report it within seven days of delivery with photographs. Our team reviews every claim individually and, where the problem is real, will make an exception: a free reprint or a refund, at our discretion. Normal FDM characteristics such as visible layer lines, seam marks and support witness marks are not defects; they are described in our terms.

Failed prints never reach you

Prints that fail in production are our problem, not yours. We reprint them at our cost before dispatch, so a failure on our machines never becomes a claim you have to make.

Damage in transit

Parts leave our farm inspected and packed, and damage that happens in the courier network is the shipping partner's responsibility. Report it within 48 hours of delivery with photographs of the part and the packaging, and we will file the claim with the courier on your behalf. Any replacement or refund for transit damage follows the courier's claim settlement.

What is not refundable

Everything else. Change of mind, ordering the wrong file, the wrong size, the wrong colour or the wrong material, and dissatisfaction with choices you made at checkout are not grounds for refund. Each part is made to your file, has no resale value to anyone else, and is treated as made-to-order goods under Indian consumer law.

How approved exceptions are paid

Where our team approves a refund, it is issued to your original payment method through our payment partner and typically reaches your account within 5 to 7 working days, depending on your bank.

How to raise a claim

Email contact@bot-works.tech with your order number. For damage or defect claims, attach photographs. We respond within one working day.