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Legal
Every part is printed to order, so the rules depend on how far your order has progressed. Here they are, plainly.
Every part is printed to order against your file and your settings. Because of that, all sales are final: orders cannot be cancelled once placed, and EMC LIMITED MEIL JV does not offer refunds, with the single exception below.
If a delivered part has a genuine quality problem, a print defect or a part that does not match the specification you ordered, report it within seven days of delivery with photographs. Our team reviews every claim individually and, where the problem is real, will make an exception: a free reprint or a refund, at our discretion. Normal FDM characteristics such as visible layer lines, seam marks and support witness marks are not defects; they are described in our terms.
Prints that fail in production are our problem, not yours. We reprint them at our cost before dispatch, so a failure on our machines never becomes a claim you have to make.
The quote engine measures your geometry, but it does not judge whether the geometry can survive being printed. Some models cannot: walls thinner than the nozzle can lay down, overhangs steep enough that they collapse rather than bridge, detail finer than a 0.4 mm nozzle can resolve, or parts that would fall apart the moment support is removed.
When our staff review a paid order and judge it unprintable, we do not print it and guess. We contact you first, and we will usually suggest what would make it printable, such as thickening a wall, splitting the part or reorienting it. If you would rather not change the model, the order is cancelled and refunded in full as store credit, which never expires and can be spent on any future order.
This is a judgement made by a person before anything is printed, not a way to decline work after the fact. If a part has already been printed and delivered, the quality exception above applies instead.
Parts leave our farm inspected and packed, and damage that happens in the courier network is the shipping partner's responsibility. Report it within 48 hours of delivery with photographs of the part and the packaging, and we will file the claim with the courier on your behalf. Any replacement or refund for transit damage follows the courier's claim settlement.
Everything else. Change of mind, ordering the wrong file, the wrong size, the wrong colour or the wrong material, and dissatisfaction with choices you made at checkout are not grounds for refund. Each part is made to your file, has no resale value to anyone else, and is treated as made-to-order goods under Indian consumer law.
Where our team approves a refund, it is issued to your original payment method through our payment partner and typically reaches your account within 5 to 7 working days, depending on your bank.
Email contact@extruded.in with your order number. For damage or defect claims, attach photographs. We respond within one working day.