Terms of service

These terms govern orders placed with BotWorks Additive. Placing an order means you accept them.

1. Quotes

Quotes are generated automatically from the geometry you upload and the settings you select. They are valid for seven days. We reserve the right to decline or re-quote an order where the mesh is defective in a way our validation did not catch, where the part requires supports or post-processing beyond the ordinary, or where the estimate is materially wrong through no fault of yours, in which case you may cancel for a full refund.

2. What you are responsible for

• Rights in the model. You confirm you own the model or have permission to have it manufactured. We do not check this, and we are not liable for infringement.
• Fitness for purpose. We print what you send at the settings you choose. We do not verify that a design will work, fit or bear load.
• Accurate delivery details. Reshipment after a failed delivery caused by an incorrect address is chargeable.

3. Tolerances

Fused deposition modelling is not machining. Expect roughly ±0.5 mm or ±0.5% on any dimension, whichever is larger, plus visible layer lines and minor surface artefacts around supported overhangs. Parts that need tighter tolerances should be discussed with us before ordering.

4. Prohibited items

We will not print firearms or firearm components, functional weapons, sexually explicit items, counterfeits, items designed to defeat safety mechanisms, or anything unlawful under Indian law. The full list is in our acceptable use policy, which forms part of these terms. Such orders are cancelled and refunded less any material already consumed.

5. Lead times

Delivery dates are estimates based on the live printer queue at the moment of ordering. We take them seriously, but machine faults and courier delays happen. Where production slips materially we will tell you before the original date, not after it. Dispatch, courier coverage and tracking are described in the shipping policy.

6. Failures, defects and returns

All sales are final and orders cannot be cancelled once placed. Prints that fail in production are reprinted at our cost before dispatch. If a delivered part has a genuine print defect or does not match the ordered specification, tell us within seven days of delivery with photographs; our team reviews each claim and may reprint or refund at its discretion. Normal FDM characteristics, including visible layer lines, seam marks and support witness marks within the stated tolerances, are not defects. Damage that occurs in transit is the shipping partner's responsibility and is handled as a courier claim, which we file on your behalf. The full policy is at /refunds. The full rules, including cancellation before and during production and refund timelines, are in the cancellation and refund policy.

7. Payment and GST

Orders are paid in full before production begins. GST is charged at the applicable rate and shown separately. A tax invoice is issued for every order.

8. Liability

Our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss, including loss of profit or project delay.

9. Governing law

These terms are governed by the laws of India, and the courts at our registered office have exclusive jurisdiction.

10. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including power cuts, courier disruption, supplier failure, extreme weather and government action. If such an event delays your order materially, we will tell you, and you may cancel any undispatched work for a refund of the unfulfilled portion.

11. Dispute resolution

If something goes wrong, write to contact@bot-works.tech first: most issues are resolved informally within a few working days. Any dispute that cannot be settled that way is subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana, where our registered office is.