Legal
Shipping policy
Where we ship, what it costs, how long it takes and what happens when a parcel goes wrong.
Every order from BotWorks Additive ships from our print farm in Hyderabad, Telangana to serviceable PIN codes across India through our courier partners.
Shipping cost
Shipping is calculated live at checkout for your destination PIN code and the packed weight of your parts. There is no flat fee: a small part travelling nearby costs less than a heavy one crossing the country, and the price you see at checkout is the price you pay.
Dispatch timeline
The delivery estimate on your quote is built from the live printer queue at the moment you order. Production typically takes 2 to 4 working days, followed by courier transit time for your PIN code. If production slips materially, we tell you before the original date.
Tracking
When your parcel is handed to the courier we email you the tracking link. The same link is available on your order page at any time.
Wrong address and transit damage
Reshipment after a failed delivery caused by an incorrect or incomplete address is chargeable, so please check your address at checkout. Damage that occurs in the courier network is the shipping partner's responsibility: report it within 48 hours of delivery with photographs of the part and packaging, and we will file the claim with the courier on your behalf, as set out in our refund policy.
Orders from outside India
We accept international payments, so you can order from abroad with an overseas card. The instant quote engine only prices Indian PIN codes, so for delivery outside India, email contact@bot-works.tech with your file and address and we will quote the freight by hand.
We do not handle customs. Parts ship with duties and taxes unpaid. Import duty, GST or VAT at the destination, customs brokerage and any clearance paperwork are yours to pay and arrange, and the courier will normally bill you for them before it delivers. These charges are set by your country, not by us, and we cannot estimate them or refund them. If a parcel is held, abandoned or returned because customs charges went unpaid, the cost of that is not recoverable from us.
We declare the true description and value of the goods on every export document. We will not mark an order as a gift or understate its value.